PRIVACY POLICY

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1. Introduction

FelixGate Limited respects your privacy and is committed to protecting your personal information.

This privacy policy explains how FelixGate Limited, referred to as “FelixGate”, “we”, “us” or “our”, collects, uses, stores and shares personal information when you:

• visit www.felixgate.com;
• submit an enquiry or other form through our website;
• communicate with us about our products or services; or
• purchase products or services through our online checkout.

This policy applies only to the FelixGate public website and associated sales, enquiry and checkout activities.

It does not apply to personal information processed through the FelixGate cloud portal or FelixGate access-control services. That information is covered by our separate FelixGate Cloud Privacy Policy and, where applicable, our agreements with customers.

2. Who we are

FelixGate Limited is a company incorporated in New Zealand.

Our contact details are:

FelixGate Limited
69 Ridge View Crescent
Pukekohe
Auckland
New Zealand

Email: info@felixgate.com

FelixGate is responsible for the personal information collected directly through this website.

3. Personal information we collect

We may collect the following categories of personal information.

3.1 Information submitted through website forms

When you complete a contact, demonstration, sales, support or other website form, we may collect:

• your first and last name;
• your company or organisation name;
• your job title;
• your email address;
• your telephone number;
• your country or location;
• information about your facility, business or requirements;
• the contents of your enquiry; and
• any other information you choose to provide.

Please do not include sensitive personal information in a website form unless it is necessary for your enquiry.

3.2 Checkout and transaction information

When you purchase or subscribe to FelixGate products or services through our website, we may collect:

• your name and contact details;
• your company details;
• your billing address;
• the products, plans or services selected;
• subscription and transaction details;
• invoice and payment status;
• payment method type;
• customer, payment or subscription identifiers; and
• information required to administer your purchase or subscription.

Payment card and bank-account information is processed by our payment service providers. FelixGate does not need to directly store your complete payment card number or online banking credentials.

3.3 Technical and usage information

When you visit our website, we or our service providers may automatically collect information such as:

• your internet protocol address;
• browser and device type;
• operating system;
• pages viewed;
• referring website;
• dates and times of visits;
• general location derived from your internet protocol address; and
• information collected through cookies and similar technologies.

4. How we collect personal information

We collect personal information:

• directly from you when you complete a form, communicate with us or complete a purchase;
• automatically when you visit and interact with our website;
• from our website, automation, customer relationship management, subscription and payment providers; and
• from publicly available sources where reasonably necessary for legitimate business purposes.

5. Website forms, Zapier and HubSpot

Information submitted through forms on the FelixGate website may be transferred through Zapier into HubSpot, our customer relationship management platform.

Zapier facilitates the automated transfer of the submitted information. HubSpot is used to:

• record and manage enquiries;
• communicate with prospective and existing customers;
• arrange product demonstrations;
• manage sales and customer relationships;
• maintain communication records; and
• carry out marketing activities where permitted.

By submitting a website form, you acknowledge that your information may be processed through these service providers for the purposes described in this policy.

6. Online checkout, subscriptions and payments

FelixGate uses Chargebee to operate its online checkout and manage customer subscriptions, billing and related records.

Payments may be processed through:

• Stripe for card and other supported payment methods; or
• GoCardless for bank debit and other supported payment methods.

These providers process payment information under their own privacy and security practices.

FelixGate may receive limited information from Chargebee, Stripe or GoCardless, including:

• confirmation that a payment was successful or unsuccessful;
• payment method type;
• transaction and subscription identifiers;
• invoice and billing information;
• limited payment details, such as the last digits of a card or bank-account reference; and
• information concerning refunds, failed payments or chargebacks.

We use this information to complete transactions, administer subscriptions, issue invoices, provide customer support, prevent fraud and maintain financial records.

7. How we use personal information

We may use personal information collected through the website to:

• respond to enquiries;
• provide information, quotations or demonstrations;
• process orders and subscriptions;
• administer billing and payments;
• communicate about purchases, accounts or services;
• provide customer service and support;
• maintain and improve our website;
• analyse website performance and visitor behaviour;
• protect our website, systems, customers and business;
• detect or prevent fraud, misuse or security incidents;
• maintain business and financial records;
• comply with legal and regulatory obligations; and
• send marketing communications where we have consent or are otherwise permitted to do so.

We will only use personal information for the purpose for which it was collected, a directly related purpose or another purpose permitted by law.

8. Marketing communications

We may send you information about FelixGate products, services or events where:

• you have agreed to receive those communications;
• your consent can reasonably be inferred from an existing business relationship; or
• the communication is otherwise permitted by law.

Our commercial electronic messages will identify FelixGate as the sender and include a clear method for unsubscribing.

You may unsubscribe at any time by using the unsubscribe link in the message or by contacting info@felixgate.com.

Unsubscribing from marketing will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, invoices, subscription notices or security messages.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• enable essential website functions;
• remember visitor preferences;
• understand how visitors use the website;
• measure website and campaign performance;
• improve website content and usability; and
• support sales and marketing activities.

Some cookies may be placed by third-party service providers.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.

Where legally required, we will obtain consent before placing non-essential cookies.

10. When we share personal information

We may disclose personal information to service providers that assist us in operating the website and conducting our business, including:

• Zapier;
• HubSpot;
• Chargebee;
• Stripe;
• GoCardless;
• website hosting and content-management providers;
• analytics and communications providers;
• information-technology and security providers;
• professional advisers, including accountants and lawyers; and
• government authorities or regulators where required by law.

We only provide service providers with information reasonably necessary for them to perform services for us.

We may also disclose information:

• with your consent;
• to complete a transaction requested by you;
• to protect the rights, safety or property of FelixGate or others;
• in connection with a proposed or completed business sale, merger or restructuring; or
• where required or permitted by law.

We do not sell personal information.

11. Overseas processing

Some of our service providers operate or store information outside New Zealand, including in Australia, the United States, the United Kingdom, the European Economic Area and other countries in which they or their subprocessors operate.

This means personal information may be transferred to or accessed from countries with privacy laws different from those in New Zealand.

Where required, we take reasonable steps to ensure that overseas recipients provide appropriate protection for personal information, including through contractual arrangements, recognised data-transfer safeguards or the recipient’s applicable legal obligations.

12. Security

We take reasonable technical and organisational measures to protect personal information against:

• loss;
• unauthorised access;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through ordinary website forms or unencrypted email.

13. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• respond to and manage enquiries;
• administer customer relationships;
• complete and record transactions;
• manage subscriptions;
• maintain tax, accounting and legal records;
• resolve disputes;
• prevent fraud; and
• meet legal and regulatory obligations.

Financial and transaction records may be retained for at least seven years where required for tax or accounting purposes.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it.

14. Your privacy rights

Subject to the Privacy Act 2020 and any applicable exceptions, you may ask us to:

• confirm whether we hold personal information about you;
• provide you with access to that information; or
• correct information that is inaccurate or incomplete.

You may also contact us with questions or concerns about how your personal information has been handled.

To make a request, email info@felixgate.com.

We may need to verify your identity before responding. We will respond within the period required by applicable law.

15. Complaints

Please contact us first if you have a privacy concern so that we have an opportunity to investigate and resolve it.

You may also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

16. Third-party websites

Our website may contain links to websites or services operated by third parties.

We do not control those third-party websites and are not responsible for their privacy practices. You should review the privacy policy of any third-party service you visit.

17. Changes to this policy

We may update this privacy policy from time to time to reflect changes to:

• our website or business;
• the service providers we use;
• our information-handling practices; or
• applicable laws and regulatory guidance.

The current version will be published on this page with the date it was last updated.

18. Contact us

For questions, requests or complaints relating to this privacy policy, contact:

FelixGate Limited
69 Ridge View Crescent
Pukekohe
Auckland
New Zealand

Email: info@felixgate.com

This website-only policy is separate from the FelixGate cloud policy, which covers the FelixGate software, cloud infrastructure and customer member data.

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